Level 2 Diploma in Business Administration
To complete the Highfield Level 2 Diploma in Business Administration (RQF) learners must achieve the following, totalling a minimum of 45 credits overall:
- all units in Mandatory Group A totaling 21 credits
- a minimum of 14 credits from Optional Group B
- a maximum of 10 credits from Optional Group C
- a maximum of 6 credits from Optional Group D
Mandatory Group A
Learners must achieve all units in this group.
| Unit reference | Unit Title | Level | Credit | |
| 1 | H/506/1893 | Communication in a business environment | 2 | 3 |
| 2 | J/506/1899 | Principles of providing administrative services | 2 | 4 |
| 3 | T/506/1901 | Principles of business document production and information management | 2 | 3 |
| 4 | A/506/1964 | Understand employer organisations | 2 | 4 |
| 5 | L/506/1788 | Manage personal performance and development | 2 | 4 |
| 6 | R/506/1789 | Develop working relationships with colleagues | 2 | 3 |
Level 3 Diploma in Business Administration
To complete the Highfield Level 3 Diploma in Business Administration (RQF) learners must achieve the following, totaling a minimum of 58 credits overall:
- all units in Mandatory Group A totaling 27 credits
- a minimum of 13 credits from Optional Group B
- a maximum of 10 credits from Optional Group C
- a maximum of 8 credits from Optional Group D
- A minimum of 40 credits must be achieved through the completion of units at Level 3 or above.
Mandatory Group A
Learners must achieve all units in this group.
| Unit reference | Unit Title | Level | Credit | |
| 1 | Y/506/1910 | Communicate in a business environment | 3 | 4 |
| 2 | T/506/2952 | Manage personal and professional development | 3 | 3 |
| 3 | R/506/1940 | Principles of business communication and information | 3 | 4 |
| 4 | Y/506/1941 | Principles of administration | 3 | 6 |
| 5 | D/506/1942 | Principles of business | 3 | 10 |
Optional Group B
Learners must achieve a minimum of 13 credits from this group.
| Unit reference | Unit Title | Level | Credit | |
| 1 | D/506/1911 | Contribute to the improvement of business performance | 3 | 6 |
| 2 | H/506/1912 | Negotiate in a business environment | 3 | 4 |
| 3 | K/506/1913 | Develop a presentation | 3 | 3 |
| 4 | M/506/1914 | Deliver a presentation | 3 | 3 |
| 5 | T/506/1915 | Create bespoke business documents | 3 | 4 |
| 6 | A/506/1916 | Contribute to the development and implementation of an information system | 3 | 6 |
| 7 | F/506/1917 | Monitor information systems | 3 | 8 |
| 8 | J/506/1918 | Evaluate the provision of business travel or accommodation | 3 | 5 |
| 9 | L/506/1919 | Provide administrative support in schools | 3 | 5 |
| 10 | F/506/1920 | Administer parking and traffic challenges, representations and civil parking appeals | 3 | 5 |
| 11 | R/506/1923 | Administer statutory parking and traffic appeals | 3 | 6 |
| 12 | T/506/1932 | Administer parking and traffic debt recovery | 3 | 5 |
| 13 | J/506/1935 | Administer legal files | 3 | 5 |
| 14 | L/506/1936 | Build legal case files | 3 | 5 |
| 15 | Y/506/1938 | Manage legal case files | 3 | 5 |
| 16 | K/506/1944 | Manage an office facility | 3 | 4 |
| 17 | M/506/1945 | Analyse and present business data | 3 | 6 |
| 18 | Y/506/1809 | Produce business documents | 2 | 3 |
| 19 | R/506/1811 | Store and retrieve information | 2 | 4 |
| 20 | Y/506/1812 | Produce minutes of meetings | 2 | 3 |
| 21 | D/506/1813 | Handle mail | 2 | 3 |
| 22 | M/506/1816 | Prepare text from shorthand | 2 | 6 |
| 23 | T/506/1817 | Prepare text from recorded audio instruction | 2 | 4 |
| 24 | Y/506/2295 | Maintain and issue stationery and supplies | 2 | 3 |
| 25 | L/506/1869 | Contribute to the organisation of an event | 2 | 3 |
| 26 | D/506/1875 | Organise business travel or accommodation | 2 | 4 |
| 27 | H/506/1876 | Provide administrative support for meetings | 2 | 4 |
| 28 | T/506/1879 | Administer human resource records | 2 | 3 |
| 29 | A/506/1883 | Administer the recruitment and selection process | 2 | 3 |
| 30 | R/506/1887 | Administer parking dispensations | 2 | 3 |
| 31 | R/506/1890 | Administer finance | 2 | 4 |
| 32 | M/506/1895 | Buddy a colleague to develop their skills | 2 | 3 |
| 33 | L/506/1905 | Employee rights and responsibilities | 2 | 2 |
| 34 | R/506/1954 | Support environmental sustainability in a business environment | 4 | 4 |
| 35 | D/506/1956 | Resolve administrative problems | 4 | 6 |
| 36 | H/506/1957 | Prepare specifications for contracts | 4 | 4 |
| 37 | K/506/1815 | Prepare text from notes using touch typing | 2 | 4 |
Optional Group C
Learners must achieve a maximum of 10 credits from this group.
| Tick box | Unit reference | Unit Title | Level | Credit |
| T/506/1820 | Promote equality, diversity and inclusion in the workplace | 3 | 3 | |
| A/506/1821 | Manage team performance | 3 | 4 | |
| J/506/1921 | Manage individuals’ performance | 3 | 4 | |
| L/506/1922 | Manage individuals’ development in the workplace | 3 | 3 | |
| Y/506/1924 | Chair and lead meetings | 3 | 3 | |
| J/506/2292 | Encourage innovation | 3 | 4 | |
| M/506/1928 | Procure products and/or services | 3 | 5 | |
| T/506/1929 | Implement change | 3 | 5 | |
| K/506/1930 | Implement and maintain business continuity plans and processes | 3 | 4 | |
| F/506/1934 | Participate in a project | 3 | 3 | |
| J/506/1949 | Develop and maintain professional networks | 4 | 3 | |
| Y/506/1955 | Develop and implement an operational plan | 4 | 5 | |
| K/506/1989 | Manage physical resources | 4 | 4 | |
| K/506/1992 | Prepare for and support quality audits | 4 | 3 | |
| A/506/1995 | Manage a budget | 4 | 4 | |
| R/506/1999 | Manage a project | 4 | 7 | |
| L/506/2004 | Manage business risk | 4 | 6 | |
| R/506/2909 | Recruitment, selection and induction practice | 4 | 6 | |
| L/506/2150 | Organise and deliver customer service | 3 | 5 | |
| R/506/2151 | Resolve customers’ complaints | 3 | 4 |
| T/502/4301 | Using email | 3 | 3 | |
| Y/502/4629 | Word Processing Software | 3 | 6 | |
| Y/502/4632 | Website Software | 3 | 5 | |
| J/502/4626 | Spreadsheet Software | 3 | 6 | |
| T/502/4623 | Presentation Software | 3 | 6 | |
| J/502/4397 | Bespoke Software | 3 | 4 | |
| T/502/4556 | Database Software | 3 | 6 |
Optional Group D
Learners must achieve a maximum of 8 credits from this group.
| Unit reference | Unit Title | Level | Credit | |
| F/506/2596 | Principles of leadership and management | 3 | 8 | |
| K/502/9933 | Principles of market research | 3 | 5 | |
| T/502/9935 | Principles of marketing and evaluation | 3 | 7 | |
| F/502/9937 | Principles of digital marketing and research | 3 | 7 | |
| J/502/9938 | Principles of marketing stakeholder relationships | 3 | 3 | |
| Y/506/2152 | Understand the customer service environment | 3 | 5 | |
| D/506/1939 | Understand the legal context of business | 3 | 6 | |
| R/503/9324 | Principles of Social Media within a Business | 3 | 6 |
If learners select one of the following units, the other must not also be chosen.
| Unit reference | Unit Title | Level | Credit |
| J/506/1918 | Evaluate the provision of business travel or accommodation | 3 | 5 |
| D/506/1875 | Organise business travel or accommodation | 2 | 4 |
| Unit reference | Unit Title | Level | Credit |
| F/506/1934 | Participate in a project | 3 | 3 |
| R/506/1999 | Manage a project | 4 | 7 |